Terms of Service

Business name: Gold Line D.C. Country: The Netherlands. Chamber of Commerce number: 42078198. Address: Markt 38c, 5701RL Helmond, The Netherlands. Contact: contact@goldlinedc.com.

Gold Line D.C. provides digital services, which may include, but are not limited to: digital infrastructure, online presence development, reach enhancement, targeted advertising campaigns, social media marketing, AI systems, copy engineering, content creation, website development, SEO optimization, audience relations, signature writing, and digital investment systems. The website may also provide downloadable informational materials (“Downloads”).

The website must not be misused. Prohibited actions include interfering with website security, scraping, reverse engineering, unauthorized extraction, uploading or transmitting malicious code, attempting unauthorized access to systems, forms, accounts, or data, and using the website for unlawful, misleading, abusive, or harmful purposes. Access may be restricted, suspended, or blocked where misuse is reasonably suspected.

Requests may be submitted through the website, including contact forms, request forms, email signups, or direct email communication. Submitting a request does not create a binding agreement for services. A binding agreement is only created when scope, pricing, deliverables, and relevant terms are confirmed in writing. Gold Line D.C. may contact the requester to clarify a request, schedule a call, provide additional information, or outline possible next steps.

All information provided on the website and in Downloads is for general informational purposes only. It does not constitute legal, financial, medical, tax, or other regulated professional advice. Any decisions made based on information provided through the website, Downloads, or general communication remain the sole responsibility of the user.

Unless stated otherwise, Downloads are provided “as is” for personal or internal business use only. Downloads may not be resold, redistributed, published, copied into commercial templates, or made publicly available without prior written permission from Gold Line D.C. Gold Line D.C. may update, replace, restrict, or remove Downloads at any time.

Services are delivered only after scope, pricing, deliverables, timelines, and relevant project terms are confirmed in writing. Informal discussions regarding timelines, deliverables, pricing, results, or outcomes are non-binding unless confirmed in writing. Unless explicitly agreed otherwise, services do not include ongoing maintenance, hosting, third-party subscriptions, advertising spend, software costs, paid assets, platform-related costs, or external contractor costs. Any additional work outside the agreed scope may require a separate written agreement, revised quote, or additional fee.

Paid services may be offered on a fixed-fee, subscription, hourly, retainer, or quote-based structure, depending on the project. Payments may be processed via iDEAL, bank transfer, or other standard payment methods made available. Where a payment provider is involved, that provider’s own terms and policies may also apply. Invoices, payment terms, due dates, deposits, milestone payments, and late-payment consequences are confirmed per project or invoice where applicable.

Gold Line D.C. aims to deliver work with reasonable care, skill, and attention, in line with the agreed scope and project expectations. Where delivered work is considered unsatisfactory, reasonable efforts will be made to improve the deliverable within the agreed scope, revision boundaries, and project terms confirmed in writing. Refund requests are handled fairly and without unnecessary friction, subject to applicable law and the conditions below. Refunds may cover fees paid minus non-refundable production costs, if applicable. Non-refundable production costs may include substantiated out-of-pocket expenses incurred specifically for the project, such as paid assets, third-party tools, software subscriptions, platform costs, advertising spend, specialist services, or external contractor costs. Where delivery occurs in milestones, refunds may be limited to the undelivered portion of the project, minus applicable production costs. For business clients, refund rights and termination terms are primarily governed by the written project agreement. For EU consumers, mandatory consumer protection rights apply where required by law.

To enable effective delivery, the client is responsible for providing timely feedback, information, access, and required input materials; confirming approvals within a reasonable timeframe; ensuring ownership of, or lawful rights to, all provided content, materials, brand assets, images, accounts, and data; not providing confidential, sensitive, or personal third-party data without a lawful basis and necessary permission; reviewing deliverables carefully before approval or publication; and providing accurate business, legal, product, service, and pricing information where needed for the project. Delays in input, access, feedback, or approvals may impact timelines, delivery dates, or project planning.

All website content, structure, designs, text, materials, Downloads, visual direction, and other intellectual property on the website are owned by Gold Line D.C. or used with permission, unless stated otherwise. For paid services, ownership, transfer, or licensing of deliverables is defined per project in writing. Unless explicitly agreed otherwise, a license is granted to use delivered work for its intended business purpose after full payment has been received. Resale, redistribution, sublicensing, or repackaging of deliverables as templates, assets, tools, or standalone products is not permitted. Internal working files, drafts, systems, methods, prompts, processes, and project structures remain the property of Gold Line D.C., unless agreed otherwise in writing.

Personal details and confidential client information are not published without permission. If work is referenced in a portfolio, case study, internal example, or public communication, this is done with reasonable care and without revealing personal data or confidential information. Where appropriate, permission will be requested first.

The website is hosted with an external hosting provider and may use third-party services for hosting, email, forms, payment processing, analytics, security, automation, and related technical functions. These services may include, but are not limited to, the hosting provider and Google Analytics. Third-party services may be subject to their own terms, privacy policies, cookie policies, availability, pricing, technical limitations, and compliance responsibilities. Gold Line D.C. is not responsible for outages, changes, restrictions, data loss, policy changes, price changes, or technical issues caused by third parties outside direct control.

Gold Line D.C. uses its own consent banner for cookie consent management. The use of cookies, analytics, tracking technologies, and related consent choices is explained separately in the Cookie Policy. Visitors may manage cookie preferences through the cookie banner or consent settings where available.

The website and Downloads are provided “as is” and “as available.” Availability, uninterrupted access, or error-free operation is not guaranteed. Gold Line D.C. may update, remove, restrict, or change website content, Downloads, services, forms, pages, or technical features at any time. Services are performed with reasonable care and skill. Specific business outcomes, rankings, revenue, leads, traffic, conversions, advertising performance, or other commercial results are not guaranteed unless explicitly agreed in writing.

To the maximum extent permitted by law, liability for indirect, incidental, special, consequential, or punitive damages is excluded. Liability for lost profits, lost revenue, lost data, reputational damage, business interruption, missed opportunities, or platform restrictions is also excluded. Total liability relating to the website, Downloads, or services is limited to the amount paid for the specific services giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intent, fraud, or deliberate recklessness.

Where content, materials, instructions, data, access, or assets provided by a client infringe third-party rights, violate applicable law, or cause claims from third parties, the client is responsible for the consequences to the extent permitted by law. This includes claims relating to unlawful use of images, text, trademarks, personal data, confidential information, advertising claims, product claims, or other materials supplied by the client.

Access to the website may be suspended, restricted, or terminated where required for security, legal compliance, technical protection, or suspected misuse. For paid projects, suspension, cancellation, refund, and termination terms are confirmed per project in writing. Unless agreed otherwise in writing, either party may request termination of a project. Work already performed, approved milestones, and substantiated production costs may remain payable.

These Terms are governed by the laws of The Netherlands. Disputes are submitted to the competent court in The Netherlands, unless mandatory consumer law provides otherwise.

These Terms may be updated periodically. The most recent version is published on the website with an updated “Last updated” date. Continued use of the website after updates means the updated Terms are accepted.

Questions regarding these Terms can be directed to Gold Line D.C., Markt 38c, 5701RL Helmond, The Netherlands. Email: contact@goldlinedc.com. Chamber of Commerce number: 42078198.